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Privacy Policy

Your privacy and security are our top priorities.

Last Updated: April 30, 2026

Welcome to ChileBeds.com. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a room, or use our premium services, including our spa, restaurant, and private entertainment facilities.

1. Information We Collect

We collect personal information that you voluntarily provide to us when registering at the hotel, expressing an interest in obtaining information about us or our products and services, or otherwise contacting us.

Personal Data

  • Contact Information: Name, email address, phone number, and postal address.
  • Reservation Details: Arrival and departure dates, room preferences, number of guests, and special requests.
  • Payment Information: Credit card details, billing address, and transaction history (processed securely through compliance-certified third-party payment gateways).
  • Identification: Passport details, national ID numbers, and date of birth, as required by Chilean hospitality regulations.

Automatically Collected Data

When you visit ChileBeds.com, our servers automatically collect certain data, such as your IP address, browser type, operating system, referring URLs, and information about your interactions with our site. We utilize this information to maintain the security and operation of our website, and for our internal analytics and reporting purposes.

2. How We Use Your Information

We process your personal information for a variety of business purposes, including:

  • Fulfilling Reservations: To process and manage your room bookings, spa appointments, and restaurant reservations.
  • Customer Service: To communicate with you regarding your stay, respond to inquiries, and provide administrative information.
  • Personalization: To tailor our luxury services to your preferences, ensuring a flawless dream vacation experience.
  • Marketing: To send you promotional materials, newsletters, and exclusive offers (only if you have opted in to receive them).
  • Legal Compliance: To comply with applicable legal requirements, including local Chilean taxation and hospitality laws, and international data protection standards where applicable.

3. Sharing Your Information

We only share your personal data with third parties in the following situations:

  • Service Providers: We may share your data with trusted third-party vendors who perform services for us, such as payment processing, email delivery, hosting services, and customer service.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  • Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Please note: Information regarding your participation in our private evening entertainment lounge is kept strictly confidential and is not shared with marketing partners.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information. You have full control over your cookie preferences via our Cookie Consent Banner. Essential cookies are required for the site to function, while analytics and marketing cookies require your explicit consent.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including the right to:

  • Request access and obtain a copy of your personal information.
  • Request rectification or erasure of your personal data.
  • Restrict the processing of your personal information.
  • Data portability (receiving your data in a structured, commonly used format).
  • Withdraw your consent at any time, if we are relying on your consent to process your personal information.

8. Contact Us

If you have questions or comments about this Privacy Policy or wish to exercise your data rights, you may contact our Data Protection Officer at:

ChileBeds Luxury Hotel
123 Luxury Ave, Santiago, Chile
Email: [email protected]
Phone: +56 2 3330 1110